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PRODUCT TESTING |
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VELVET FALLS, MIDDLE FORK SALMON RIVER, IDAHO, 6.66 FT, JUNE 2, 2009. |
WE STRIVE TO HAVE OUR GEAR MEET THE EXPECTATIONS OF PROFESSIONAL RIVER RUNNERS AND AVID RECREATIONAL ENTHUSIASTS. SWIFT MOVING WATER CAN PUT STRESSES ON EQUIPMENT THAT ARE ALMOST UNIMAGINABLE WHILE DESIGNING PRODUCTS ON PAPER. IT IS OUT ON THE RIVER WHERE FAILURES AND FLAWS ARE EXPOSED. WE HOPE TO LEARN FROM THESE WEAKNESS TO MAKE SOLGEAR PRODUCTS STRONGER. WHILE WE FEEL IT IS SOMETIMES EASY TO MAKE THINGS STRONGER, WE ALSO TRY TO BE REASONABLE AND KEEP COST TO A MINIMUM. IT IS A BALANCE WE TRY TO KEEP, AND WE WELCOME YOUR FEEDBACK TO IMPROVE OUR PRODUCT. THANK YOU FOR YOUR BUSINESS. |
WARRANTY |
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RAZORBACK RAPIDS, NENANA RIVER, ALASKA, 24,000 CFS, JULY 1998 |
SOLGEAR BAGS ARE GUARANTEED TO BE FREE OF MANUFACTURER'S DEFECTS. SOLGEAR WILL REPAIR OR REPLACE ANY DEFECTIVE BAGS. THIS DOES NOT INCLUDE NORMAL WEAR AND TEAR OR FADING. IF YOU FEEL THAT YOUR BAG WAS DEFECTIVE OR IF YOU FEEL THAT YOUR BAG SHOULD HAVE RECEIVED A LONGER USEFUL LIFE, THEN RETURN YOUR PRODUCT TO: SOLGEAR, 427 E 8800 S, SANDY, UT 84070 INCLUDE YOUR NAME, ADDRESS, PHONE NUMBER, AND EMAIL ADDRESS. PLEASE BE PATIENT. SOLGEAR IS A SMALL BUSINESS AND WE MIGHT BE OUT ON THE RIVER TEACHING OR PRODUCT TESTING. PLEASE BE PATIENT AND WE WILL RETURN TO YOU A NEW OR REPAIRED PRODUCT. WE APPRECIATE YOUR BUSINESS. |
NORMAL WEAR AND TEAR |
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OUR PLASTIC COATED POLYESTER MESH IS WOVEN AND HEAT SEALED TOGETHER. HOWEVER, UV RADIATION CAN BREAKDOWN THE HEAT SEAL AND CAUSE SOME FABRIC FIBER SHIFTING. THIS IS NORMAL AND WILL NOT COMPROMISE THE INTEGRITY OF YOUR BAG. FADING IS ALSO COMMON IN PRODUCTS THAT ARE CONSTANTLY IN THE SUN. ALTOUGH THE MESH MATERIAL WE USE IS DESIGNED TO RESIST THE SUN, IT CAN NOT TOTALLY OVERCOME IT. THE PRODUCTS MAY FADE, BUT THE MATERIAL STRENGTH IS MAINTAINED. |
THE ZIPPER QUESTION |
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IF OVER-STUFFED REPEATEDLY THIS SLIDER WILL FAIL. WITH ENOUGH CORROSION THIS ITEM WILL EVENTUALLY BREAK DOWN. OVER TIME THE TEETH MAY WEAR A BIGGER GAP INTO THE SLIDER ITSELF. TO FIX THIS TEMPORARILY, SLIDE THE ZIPPER SO THE BAG IS TOTALLY OPEN WITHOUT ANY TEETH BEHIND THE SLIDER. THEN PINCH THE SIDES OF THE SLIDER SLIGHTLY ON EACH SIDE WITH SOME PLIERS. PINCH TOO HARD AND IT WILL BREAK. IF YOU DON'T PINCH ENOUGH, IT WON'T WORK... YOU GET THE IDEA. |
WE HOPED THIS ZIPPER WOULDN'T CORRODE LIKE THE METAL ONES. UNFORTUNATELY THEY CAN BREAK MUCH EASIER. WE ARE HAPPY TO REPLACE THESE DUFFELS IF THEY BREAK ON YOU. |
THIS IS A COMMON RESULT OF OVER-STUFFING YOUR DUFFEL BAG. IF YOU FEEL YOU GOT YOUR MONEY'S WORTH, THEN WE HOPE YOU WILL BUY AN NEW ONE THAT IS EVEN BETTER. IF YOU THINK YOU DESERVE A WARRANTY, JUST SEND IT BACK AND YOU'LL GET A BETTER BAG THAT IS BRAND NEW. PLEASE SELF-REGULATE THIS POLICY. |
WHAT HAVE WE DONE TO CORRECT THIS:
ALL DUFFEL BAGS COME WITH DUAL YKK BRAND ZIPPER SLIDERS AND COIL. IF ONE BREAKS THERE IS A SECOND. IF THE SECOND BREAKS, PLEASE SEND IT BACK AS THIS HASN'T HAPPENED YET... WE WOULD LIKE TO LOOK AT IT.
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SEAM BLOWOUTS |
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IF YOUR BAG HASN'T SEEN A FULL LIFE, PLEASE RETURN ALL BAGS WITH SEAM FAILURE. SOLGEAR WOULD BE HAPPY TO REPAIR OR REPLACE THIS PRODUCT. |
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DRAG BAG CLOSURES - BUSTED TRIGGER SNAPS |
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ORIGINAL TRIGGER SNAPS WERE NICKLE PLATED AND SUSCEPTABLE TO CORROSION. WE NOW USE A BRONZE TRIGGERSNAP WHICH LASTS CONSIDERABLY LONGER. THIS FAILURE IS A VERY SIMPLE FIX, PLEASE SEND US YOUR BROKEN BAG FOR REPAIR. |
MISSUSE AND ABUSE |
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ORIGINALLY WE HAD D-RINGS FOR A SHOULDER STRAP ON EACH DUFFEL BAG. TOO MANY PEOPLE WERE TYING IN THE DUFFEL BAG WITH CAM STRAPS THAT PULLED THE DUFFEL BAG APART AT THE SEAM. WE NO LONGER OFFER THIS FEATURE. OLDER VERSIONS OF DUFFEL BAGS MAY ALSO HAVE A SMALL NYLON WEB TAB. THIS TAB WAS INTENDED TO BE USED AS SOMETHING TO PULL AWAY FROM WHEN USING THE ZIPPER, BUT TOO MANY PEOPLE WERE USING THIS AS A TIE-IN POINT. SINCE IT WAS NOT INTENDED TO WITHSTAND SUCH FORCES IT THUS BLEW OUT. WE WILL STILL WARRANTY THIS IF YOU FEEL THAT YOU DID NOT GET YOUR MONEY'S WORTH! |
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SOLGEAR IS LEAVING THE WARRANTY UP TO THE DECISION OF THE CUSTOMER. IF YOU FEEL YOUR BAG LIVED AN UNEXPECTEDLY SHORT LIFE THAN SIMPLY RETURN IT. WE WILL REPAIR OR REPLACE IT. WE WOULD LIKE TO MAKE YOU HAPPY. WE SIMPLY ASK THAT YOU LOOK AT OUR PRODUCT AS COMING FROM A SMALL BUSINESS THAT MAKES THIS PRODUCT HERE IN THE USA. IF YOU FEEL YOU GOT YOUR MONEY'S WORTH, WOULD YOU PLEASE BUY ANOTHER ONE INSTEAD OF ASKING US TO REPLACE AN OLD DIRTY AND ABUSED BAG. IT IS EASY TO TELL WHICH BAGS WERE CARED FOR AND WHICH WERE NOT. WE WILL REPLACE EITHER UNTIL THE PROGRAM IS ABUSED BEYOND WHAT WE CAN AFFORD. WE HOPE THE RIVER RUNNING COMMUNTIY WILL RESPECT THE DIFFERENCE. THANK YOU FOR YOUR SUPPORT SOLGEAR. |
PAGE LINKS LINKS - RIVER INFO - GAMES |
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